Privacy Policy

Protecting your privacy, online and offline, is a priority for Senbee. This Privacy Policy explains how we handle your personal data when you interact with our services at senbee.com.

Who We Are

Senbee A/S is the data controller responsible for processing your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What We Collect

We collect personal data when you interact with our platform, including when you:

• Create or log into an account
• Create a support case
• Sign up for our newsletter
• Start a Live Chat

The information we may collect includes:

• Name
• Email address
• IP address
• Browser user-agent
• Most recent login date
• Company name (if applicable)
• VAT number (if applicable)

Legal Basis for Processing

We process personal data only where a lawful basis applies, including:

• Contract necessity (to create and manage your account, provide services, and support)
• Legitimate interests (to maintain security, prevent abuse, improve our services)
• Consent (for newsletters, marketing emails, and optional cookies where required)
• Legal obligation (to comply with accounting, tax, and regulatory requirements)

Use of Data

We use your data to:

• Authenticate and authorize your account
• Send necessary communications (account updates, security notices, system alerts)
• Provide support and respond to inquiries
• Improve and personalize your experience
• Comply with legal obligations

You can manage email preferences from your Senbee Control Panel. Operational emails (for example, security or system alerts) cannot be opted out of while you use the service.

Cookies

senbee.com uses cookies to provide core functionality (such as login sessions), support analytics, and enable chat and feedback features. You can manage or delete cookies in your browser settings. Blocking cookies may impact functionality. Manage Senbee-specific preferences here.

Essential/session cookies (required)

Used to maintain your session and remember basic preferences when logged in, e.g.: PHPSESSID, senbee_remember

Analytics/performance cookies

Used to understand product usage in aggregate. Examples visible on our site include: cfz_google-analytics_v4, cfz_adobe

Security and reliability

We use Cloudflare for security and performance optimization. Cloudflare may set cookies such as CF_VERIFIED_DEVICE_* to identify trusted sessions and prevent abuse.

Featurebase (Live Chat & Feedback)

Featurebase powers our in-app chat and feedback. To support chat sessions and identify returning visitors, Featurebase may set cookies such as: featurebase-access-*, featurebase-anon-id*

These cookies help maintain chat context and do not track you across other websites.

Subcontractors

We use trusted subprocessors to help provide our services (for example, Featurebase for live chat and feedback, and Cloudflare for security). You can find a list of our current subprocessors here.

Data Storage and Retention

We store your personal data only as long as needed for its purpose or as required by law. For example, configuration data is retained while your account or service remains active and deleted after removal, subject to any legal retention obligations.

Data Security

All communication is encrypted using HTTPS. Data at rest is stored on secure servers protected by firewalls and access controls. Access is limited to authorized personnel only.

GDPR Compliance

Senbee A/S processes personal data in accordance with the EU General Data Protection Regulation (GDPR). This means we ensure personal data is:

• Processed lawfully, fairly, and transparently
• Collected for specified, legitimate purposes
• Limited to what is necessary
• Accurate and kept up to date
• Stored only as long as necessary
• Processed securely with appropriate safeguards

As a data subject, you have rights under GDPR, including the right to access, rectify, or delete your personal data, and the right to object to or restrict processing. You may contact us at hello@senbee.com to exercise these rights.

Your Rights

You have the right to access, correct, or delete your personal data and may object to or restrict our use of it. You can withdraw consent at any time for processing based on consent. Please contact us via support or your Control Panel to exercise your rights.

If you wish to file a complaint, you may contact Datatilsynet, the Danish Data Protection Agency.

Contact Information

The website senbee.com is owned and operated by:

Åbogade 15, 8200 Aarhus N, Denmark
Phone: +45 93 200 555
Email: hello@senbee.com

Latest update: November 17, 2025