Privacy Policy

Protecting your privacy — online and offline — is a priority for Senbee. This Privacy Policy explains how we handle your personal data when you interact with our services at senbee.com.

Who We Are

Senbee A/S is the data controller responsible for processing your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What We Collect

We collect personal data when you interact with our platform, including when you:

• Create or log into an account
• Create a support case
• Start a Live Chat

The information we may collect includes:

• Name
• Email address
• IP address
• Browser user-agent
• Most recent login date
• Company name (if applicable)
• VAT number (if applicable)

Use of Data

We use your data to:

• Authenticate and authorize your account
• Send necessary communications (account updates, system notices, etc.)
• Provide support and respond to inquiries
• Improve and personalize your experience
• Comply with legal obligations

It is possible to manage your email preferences from your Senbee Control Panel. However, operational emails (e.g., account security or system alerts) cannot be opted out of.

Cookies

senbee.com uses cookies to improve your experience, maintain session state, and analyze usage. You can manage or delete cookies in your browser settings. Blocking cookies may impact functionality. Manage Senbee specific cookie preferences here.

Crisp (Live Chat)

Crisp uses the following cookies to support chat features:
crisp-client.*, amplitude_id.*, _hjid.*

Senbee Platform

When logged into your Senbee account, we use the following cookies:
PHPSESSID, cooUID, cooChecksum, cooSessionType, cooSessionHash

Subcontractors

We use trusted subprocessors to help provide our services. You can find a list of our current subprocessors here.

Data Storage and Retention

We store your personal data only as long as needed for its purpose, or as required by law. For example, DNS configuration data is retained as long as your domain is hosted with us and deleted after removal.

Data Security

All communication is encrypted using HTTPS. Data at rest is stored on secure servers protected by firewalls and access controls. Access is limited to authorized personnel only.

GDPR Compliance

Senbee A/S processes personal data in accordance with the EU General Data Protection Regulation (GDPR). This means we ensure that personal data is:

• Processed lawfully, fairly, and transparently
• Collected for specified, legitimate purposes
• Limited to what is necessary
• Accurate and kept up to date
• Stored only as long as necessary
• Processed securely with appropriate safeguards

As a data subject, you have rights under GDPR, including the right to access, rectify, or delete your personal data, and the right to object to processing. You may contact us at hello@senbee.com to exercise these rights.

Your Rights

You have the right to access, correct, or delete your personal data, and may object to or restrict our use of it. You can withdraw consent at any time. Please contact us via support or your Control Panel to exercise your rights.

If you wish to file a complaint, you may contact Datatilsynet, the Danish Data Protection Agency.

Contact Information

The website senbee.com is owned and operated by:

Åbogade 15, 8200 Aarhus N, Denmark
Phone: +45 93 200 555
Email: hello@senbee.com