AI Policy

At Senbee we use artificial intelligence (AI) to make the platform smarter, more efficient, and more intuitive. We also use AI internally to help us build and test our products. We are committed to high standards of security, integrity, and privacy, and we apply the same principles to AI as we do to everything else: data minimisation, transparency, and customer control.

Where we use AI

We may use AI in the following areas:

• Product features: to power specific functions inside Senbee (for example, assistance, summarisation, classification, suggestions, or automation).
• Support: optional AI support agents in our live chat to answer questions faster and route issues correctly.
• Internal development and testing: to improve code quality, speed up troubleshooting, and support testing workflows.

Your data and AI

We only process data through AI systems when it is necessary to provide or improve the service, and we aim to use the minimum amount of data required.

Depending on the feature, AI processing may happen:

• Within Senbee-controlled environments, and/or
• Using vetted third-party AI providers acting as data processors under contractual safeguards.

When third-party AI providers are used, we do not allow customer data submitted through Senbee to be used to train their general-purpose models.

What we do not do

• We do not sell customer data.
• We do not use customer data to train public or general-purpose AI models.
• We do not intentionally send passwords, secret keys, or similar credentials to AI systems.

AI support agents in live chat

If you contact us via live chat, you may interact with an AI support agent.

• AI agents are clearly identified in the chat experience.
• You can request a human agent at any time.
• Chat transcripts may be stored as part of our support records in line with our retention practices, and may be reviewed for quality and training of our support processes (not for training external AI models).

Security and controls

We protect AI-related processing using measures such as:

• Access controls and least-privilege permissions
• Logging and monitoring
• Encryption in transit and at rest
• Vendor security review and contractual requirements for sub-processors

Accuracy and appropriate use

AI-generated responses can be incorrect or incomplete. AI features are intended to assist users, not replace professional judgement. You should not rely on AI output as legal, compliance, or security advice without verification.

Transparency

We document relevant sub-processors and data processing practices in our Privacy Policy, Data Processing Agreement, and Sub-Processors list.

Questions

If you have questions about how AI is used in Senbee, contact us at security@senbee.com.