Latest update: September 11, 2024
Sub-Processors
A sub-processor is a third-party data processor engaged by Senbee, including entities from withinSenbee, who has access to or processes customer content containing personal information. Senbee uses sub-processors to assist it in providing the software services as described in the online Terms of Service, Privacy Policy or Data Processing Agreement (collectively, the "Agreements"). Defined terms used herein shall have the same meaning as defined in the respective Agreement.
Due Diligence
Senbee evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process customer content and enters into Data Protection Agreements with each such sub-processor. Senbee provides notice of new sub-processors via this advisory, with updates to the list of sub-processors that are utilized. Senbee undertakes to keep this list updated regularly.
Contractual Safeguards
This advisory does not give customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Senbee's engagement process for sub-processors as well as to provide the actual list of third-party sub-processors used by Senbee as of the date of this advisory (which Senbee may use in the delivery and support of its software services).
| Sub-processorname | Entity Country | Purpose |
|---|---|---|
| Sendgrid | US | We use Sendgrid for all email dispatches. We refer to Sendgrid's data protection policy, which can be read at sendgrid.com/policies/security/ |
| Google Analytics | US | We use Google Analytics and Google Tag Manager as mentioned above in the "Statistics" section. We refer to Google's data protection policy, which can be read at policies.google.com/privacy |
| Google Cloud | US | We use Google Cloud as backbone of several internal tools and hosting purposes |
| Twilio | US | We use Twilio for all SMS and phone calls. We refer to Twilio's data protection policy, which can be read at twilio.com/legal/privacy |
| Gravatar | US | We use Gravatar to retrieve profile pictures if the customer has created an account on Gravatar. We refer to Automattic's data protection policy (Automattic operates the Gravatar service) which can be read at automattic.com/privacy/ |
| Crisp | FR | Crisp provides the online chat system we use for live chat between our support team and customers. We refer to Crisp's data protection policy for more information on data handling in the chat. Their data protection policy can be read at crisp.chat/en/privacy/ |
| Cloudflare | US | We use Cloudflare for security against our portal. Furthermore, we use Cloudflare's Cache technology to ensure fast access to our services. We refer to Cloudflare's data protection policy which can be read at cloudflare.com/privacypolicy/ |
| QuickPay | US | We use QuickPay for handling payments. Read more about QuickPay in the section below or at quickpay.net/terms-of-service and data_processing-agreement.pdf |
| Slack | US | We use Slack for internal communication and collaboration. We refer to Slack's data protection policy, which can be read at slack.com/trust/privacy/privacy-policy |
| UpCloud | US | We use UpCloud as backbone of several internal tools and hosting purposes. We refer to UpClouds security and privacy policy, which can be found at https://upcloud.com/security-privacy |
