Why join Senbee?
At Senbee, we're pioneering the future of AI-powered automation processes to revolutionize industry standards. We are currently seeking a motivated Junior Software Engineer (Backend) to join our dynamic team. As a pivotal part of our engineering department, you'll be working with cutting-edge technologies including PHP, MySQL, and JavaScript, along with other web technologies to enhance our automation solutions.
Key Responsibilities
- Serve as the first point of contact for customers, providing exceptional support for our cloud infrastructure, including Cloud VPS, cPanel, WHM, Windows and Linux servers, and third-party services like Microsoft Navision, Microsoft 365, and Google Workspace.
- Diagnose and resolve technical issues, offering step-by-step guidance to customers.
- Collaborate with customers to understand their needs and provide tailored solutions.
- Assist in developing and implementing optimization strategies for existing solutions and facilitate the gradual migration from old to modern setups.
- Document and track customer interactions and issues in our support system.
- Provide feedback to the product development team based on customer interactions.
- Build and maintain strong, long-lasting customer relationships.
- Participate in strategic sales efforts, including identifying potential clients, arranging meetings, and discussing how our solutions can meet their needs.
- Stay updated on industry trends, market activities, and competitors.
- Prepare reports on support activities, customer interactions, and sales efforts.
Required Qualifications
- Proven work experience in a customer support role, preferably in the technology sector.
- Strong understanding of cloud infrastructure, including Cloud VPS, cPanel, WHM, Windows and Linux servers, and third-party services like Microsoft Navision, Microsoft 365, and Google Workspace.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to create and deliver presentations tailored to the audience's needs.
- Proven ability to manage customer relationships and drive satisfaction.
- Strong business sense and industry expertise.
- Ability to participate in and contribute to sales efforts.
Preferred Skills
- Experience with support ticketing systems and remote support tools.
- Familiarity with CRM software and MS Office (particularly MS Excel).
- Strong analytical skills to identify trends and optimize solutions.
- Experience in technical support for software or technology products.
Benefits
Few benefits from working together
Technology
While many of our team members prefer Apple products, we strongly support your choice to use the device you're most comfortable with.
Personal Growth
We set aside time for personal and professional growth!
Team activities
Many team building activities and diverse professional development opportunities, so you never stop growing and never get bored.
Work from anywhere
Work from anywhere you like. We offer remote working to all the employees.
Work/life balance
Flexible work hours gives you complete balance with your personal and professional life.
Family Friendly
We welcome your loved ones into our work environment, blending family and career to create a supportive and inclusive atmosphere.
Gym access
Enjoy complimentary access to our on-site gym to help you stay fit and healthy.
Free snacks
We provide a variety of free snacks to keep you fueled throughout the day.
Stay Connected on LinkedIn
We keep you updated with the latest trends and technologies, highlighting how businesses can benefit from AI and automation.
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We're a team of lifelong learners. We're equal parts left and right brained.
Apply now!